Course Description

In this course, you will be presented with a series of video tutorials to help you gain the skills and knowledge required to effectively communicate in the workplace - including gathering, conveying and receiving information and completing routine written correspondence.

This course will particularly benefit those who currently perform, or wish to perform, a range of routine workplace communication tasks using a limited range of practical skills and fundamental knowledge of effective listening, questioning and non-verbal communication in a defined context under direct supervision or with limited individual responsibility.


This course in non-accredited but is aligned to the teaching/learning requirements of the national unit of competency BSBCMM201 Communicate in the workplace. To gain this accreditation you will need to complete the required assessments through your RTO.


www.sarahcordiner.com / Entrepreneur to EDUpreneur Facebook Group

Sarah Cordiner (BA Hons Ed & PGCE Ed)

Course curriculum

  • 01

    Welcome to the Course

    • Welcome to The Course!

    • Meet Your Trainer
  • 02

    Gather, Convey and Receive Information

    • Use method/s and/or equipment to communicate appropriate ideas and information to the audience

    • Collect information to achieve work responsibilities from appropriate sources

    • Seek input from internal and external sources to develop and refine new ideas and approaches

    • Respond to instructions or enquiries promptly and in accordance with organisational requirements
  • 03

    Use Effective Listening and Speaking Skills in Verbal Communication

    • Clear Communication

    • First Impressions: Verbal and Non-Verbal Awareness

    • Barriers to Communication

    • The Top 10 Barriers to Commnication

    • Gathering Information

    • Being a Better Listener

    • The Benefits of Mastering Body Language

    • The Benefits of Mastering Body Language

    • Reflective and Active Listening Skills

    • Questioning Techniques

    • Understanding Body Language Skills
  • 04

    Complete Workplace Documentation and Correspondence

    • Present written information and ideas

    • Draft and present correspondence within designated time lines

    • Ensure presentation of written information meets organisational standards of style, format and accuracy

    • Complete workplace forms and documentation

  • 05

    Communicate in a Way That Responds Positively to Individual Differences

    • Value all individuals and treat them with respect, courtesy and sensitivity

    • Understanding Equality and Diversity

    • Take into consideration cultural differences in all verbal and non-verbal communication

    • Make efforts to use basic strategies to overcome language barriers

    • Ensure that behaviour is consistent with legislative requirements, enterprise guidelines and/or social protocols
  • 06

    Use communication to develop and maintain positive relationships, mutual trust and confidence

    • Build Rapport: The Relationship Management Model

    • Build Rapport: The Formation of Trust

    • Build Rapport: What Do They See

    • Perception

    • Understanding How Groups Form - Know Your Workplace

    • Resolving Conflict

People who bought this course also bought these....